delivERP: the technology behind our service

Because the result does not come from one algorithm but from hundreds of modules and improvements refined in real operations since 2014. The knowledge behind them is not in any source that people or AI tools could learn it from.

delivERP consists of hundreds of cooperating modules: analyses and forecasts, dispatch decisions and interfaces for dispatchers, drivers and pickup points, because logistics has, and will long have, many touchpoints with people. The algorithms themselves are mostly known from the literature. What determines the result is what happens around them:

• parameterisation tailored to a specific fleet and location,
• feeding them the right data and separating valuable data from noise and interference,
• understanding how the data depends on people’s behaviour and how people’s behaviour depends on the system’s decisions.

This knowledge is not in textbooks, documentation, publications or on the internet. It is practical knowledge gained over over 12 years of running our own fleet and working with clients’ fleets: with senders, warehouses, recipients, couriers and vehicles. Much of it has never been written down, because it comes from thousands of everyday situations.

AI tools make it faster to write code today. But they do not know what has never been written down, they do not see what a person notices in operations, and they do not shorten the time it takes to test a solution in a fleet’s day-to-day work.

For years we have invested above all in the fundamentals rather than in what you see on screen. Some screens look much as they did years ago, while underneath, in the decisions, forecasts and data, almost everything has changed. Many systems grow the other way round: under pressure to grow fast they gain features and impressive screens, while weak fundamentals stay in place, often unnoticed, because none of the key decision-makers works at that level day to day.

Refining a single detail still often takes us many months, and there are thousands of such details. Not because coming up with a solution takes that long. We test each one in real operations straight away, and there it meets the people who are everywhere in logistics: the sender, the recipient, the courier, the coordinator who watches the system at work and influences its decisions, and those who make business decisions. Only then does it become clear what does not work or does not deliver the expected results, and fine-tuning begins. That time cannot be sped up.

With the systems you already use. We do not replace them: we adapt to your current processes and change them only where this is necessary to achieve savings.

We integrate with:

• transport management systems (TMS),
• ordering systems and online shops,
• point-of-sale systems (POS),
• order handover screens at pickup points (e.g. KDS),
• multi-channel order aggregators,
• ERP and warehouse management systems (WMS), e.g. for instructions to move consignments between staging areas,
• reporting and BI tools.

We already have ready-made integrations with many popular systems and develop new ones ourselves. Elements that your systems lack and that can be added from outside (such as the driver app, the dispatch panel or reports) come from our ready-made solutions. If we do not have one and see savings potential in it, we develop it.

When does a system have to be replaced?

Only if it cannot be integrated or does not offer the flexibility needed for the changes that deliver the savings. In that case replacing it is the only option.